Enforcement Services
Council Tax Collection
S&G have an outstanding reputation for delivering outstanding recovery performance and un-rivalled customer service to all stakeholders. We have been collecting council tax since its introduction in 1993 for our local authority clients.
- A persistent approach by professional, experienced and fully qualified agents delivers a measured approach and encourages engagement.
- S&G have a tailored collection process and provide clients with their own dedicated back office and management team.
- S&G utilise the very latest in debt recovery software and the latest tracing techniques.
- Clients have their own account manager for direct, uncomplicated day to day contact.
- Regular meetings are attended by S&G directors and account managers.
- We have our own welfare and vulnerability team and provide weekly surgeries for vulnerable and concerned charge payers.
Please contact us for more information on how S&G can enhance and improve your recovery rates.
Non-Domestic Rate Collection & BID Levy
S&G have a fantastic reputation for delivering outstanding recovery performance and un-rivalled customer service to all stakeholders. We have been collecting NNDR since its introduction in 1990 for our many local authority clients.
- S&G employ a team who specialise in NDR & Commercial rent recovery. This commercial experience is invaluable in assisting S&G to provide a comprehensive service.
- A persistent approach by professional and experienced level two qualified agents delivers a measured approach and encourages engagement.
- Clients are provided with their own dedicated field agent, back office and management team. Direct numbers are provided for ease of contact.
- S&G utilise the very latest in debt recovery software and the latest tracing techniques.
- Clients have their own client account manager for direct an uncomplicated day to day contact. Regular meetings are attended by S&G directors and account managers.
Please contact us today for further information.
Road Traffic Debt Collection
We work for a number of local authorities recovering their decimalised parking charges. S&G have a fantastic reputation for delivering outstanding recovery performance and un-rivalled customer service to all stakeholders.
- A persistent approach by professional and experienced level two qualified agents delivers a measured approach and encourages engagement.
- S&G utilise the very latest in debt recovery software and the latest tracing techniques.
- ANPR operations are utilised to combat persistent offenders and maximise recovery rates.
- Clients have their own account manager for direct and uncomplicated day to day contact.
- Regular meetings are attended by S&G directors and account managers.
- We have a tailored collection process and provide clients with their own dedicated back office and management team.
- We have our own welfare and vulnerability team and provide weekly surgeries for vulnerable and concerned charge payers.
Please contact us for more information on how S&G can enhance and improve your recovery rates.
Commercial Rent Collection
S&G have a fantastic reputation for delivering outstanding recovery performance and un-rivalled customer service to all stakeholders. We have been collecting commercial rent (CRAR) and exercising the landlords right of forfeiture for our commercial & public-sector clients for over 30 years across the whole of England & Wales.
- We have proven and established procedures and a team who specialise in Commercial rent arrears recovery. This commercial experience is invaluable in assisting S&G to provide a comprehensive service.
- Our free to client CRAR recovery methods are tailored to your exact specification. S&G understand that not all tenants need to be treated in the same manner.
- Level two qualified agents deliver a measured approach and encourage engagement.
- Clients are provided with their own dedicated field agent, back office and management team, direct numbers are provided for ease of contact.
If you are having trouble collecting rent from your commercial tenants, please contact us on: 01622 683308 for further information on how S&G can collect your outstanding rent today.
Sundry Debt Collection & Housing Benefit Overpayment Collection
S&G have a fantastic reputation for delivering outstanding recovery performance and un-rivalled customer service to all stakeholders. S&G have been collecting sundry debts and housing benefit overpayments for over 15 years for a number of local authority clients. Our recovery rates for these debt types is un-rivalled.
- A persistent approach by professional and experienced debt recovery agents delivers a measured approach and encourages engagement.
- We provide a tailored auto progression collection process, clients are provided with a dedicated back office and management team.
- S&G utilise the very latest in debt recovery software and the latest tracing techniques.
- Clients have their own account manager for direct and uncomplicated day to day contact. Regular meetings are attended by S&G directors and account managers.
- S&G’s welfare, debt recovery and vulnerability team provide weekly surgeries, many people owing these debt types attend our surgeries.
If you would like more details of how S&G can improve your sundry debt & benefit overpayment performance, please contact us for further details.
Warrants of Arrest
Warrants of arrest with and without bail are executed for all our local authority clients. We have an excellent reputation and expertise in this area and are well known for making arrests where other enforcement agents have proved unsuccessful.
S&G have proven to be the best in the industry when it comes to executing arrest warrants.
- To ensure a quality service is provided S&G have level two qualified agents who specialise in warrant enforcement.
- Our warrant officers always seek to engage with subjects, explain the situation in detail and obtain the subjects trust. This method continually proves to be successful.
- All S&G warrant offices wear body worn video – the whole arrest process is recorded in its entirety.
- Clients are provided with their own dedicated warrant officer, back office and management team. Direct numbers are provided for ease of contact.
- Our warrant officer will update and liaise with your Court officer at all stages of the process.
- All warrants and corresponding paperwork are hand delivered to clients/courts/HM Prisons or police stations.
- Case progress can be monitored by S&G’s real time ClientWeb case management system
S&G really can improve your arrest warrant success – please contact us for further details.
Training Academy
S&G have a unique approach to the enforcement industry
Having been trained in old school techniques the directors of S&G decided that there could be a better way of achieving effective enforcement. S&G set about creating an environment that allows charge payers, third party agencies and clients and to feel confident dealing with our agents and support team.
- S&G provide training to clients and third-party agencies regarding enforcement practice, S&G’s unique approach to enforcement, our recovery methods, vulnerability identification and legislation.
- By interacting and giving free training to third party agencies S&G has educated these sectors in our methods and given them confidence in our practices.
- Regular training is provided to the S&G team, the training is a mixture of classroom and in the field. Regular assessment is undertaken to ensure our high standards of enforcement and collection are maintained.
- Experienced enforcement agents joining S&G receive a 6-week induction prior to working alone, only after they have passed assessment ensuring that the S&G ethos is adhered to will they be allowed to act alone.
- New enforcement agents undertake a 26-week course of training, assessment and need to pass the Taking Control of Goods examination prior to working alone.
- All S&G personnel receive regular and updated training in respect of company policies and procedures. Training is updated annually.
Please contact S&G if you are interested in one of our training sessions.